We answer the phone 24 hours a day, dispatch immediately, and stock every truck to fix on the first visit. Average Austin core response: under 60 minutes.
Water actively coming out of a wall, ceiling, or under the sink. Shut off the main and call us.
Whole-house no-water is usually a main break or a pressure regulator failure. Both are same-day fixes.
Water coming up out of a floor drain or tub is a main-line blockage. It's a health hazard — don't run water until we clear it.
Tank rupture is common in units older than 10 years. Kill the power/gas, close the cold inlet, call.
Leave the house first, then call the gas company, then call us for the repair.
Do not use an open flame to thaw. We use a controlled thaw and locate any splits before you turn the water back on.
Usually at the front of the house, near the hose bib, or in the garage. Turn clockwise until it stops. If you can't find it, call — we'll walk you through it.
If water is anywhere near an electrical outlet, breaker box, or appliance, flip the breaker for that circuit. Water and electricity don't mix.
Before you move anything. Insurance companies want documentation, and it helps us diagnose faster when we arrive.